How to write a complaint in CIBIL

 

Submitting a complaint is also a procedure of dispute so that you can remove or update inaccurate information mentioned in CIBIL (Credit Information Bureau India Limited), and this procedure has an extra benefit like attachment of supporting documents, elaborate the issue, rather than only raising a dispute to the CIBIL portal conventionally.

The detailed process of writing a complaint to CIBIL is discussed in detail below:

1.      Arrange your CIBIL report: The first step of this procedure is to arrange your latest CIBIL report, by which you can point out the inaccurate information reported in your CIBIL report. To get your latest CIBIL report, you should visit to CIBIL official website and after successfully logging in to the portal you can easily download your CIBIL report.

2.      Point-out inaccuracy: After getting the report, point out the wrong information, that is reported in your credit report.

3.      Arrange supporting details: It is advisable that you Arrange all the supporting documents as a proof against the inaccuracies mentioned in your CIBIL report. These supporting documents might be helpful to sustain as evidence that the information is absolutely wrong. These documents are likely the proof of payment details, bank statements, proof of your identity, or any correspondence with the lender or financial institution

4.      Go to CIBIL Official website: After the arrangement all the required documents, Go to the official website of CIBIL on the Internet.

5.      Go to the Complaint form: In the official website first click on “Support”, then follow this step-by-step procedure by going through “Click here to know your details” > “Click here” > Select “Consumer” / “Commercial” as per your report type > select the section for which you want to submit complain > click “Clicking here” > select “New Application” if you are doing complain for first time.

6.      Fill up complaint form: Now, fill up the complaint form by providing all the required details, and submit your words about the complaint.

7.      Attach documents: After filling up all the information, attach the documents like your KYC details, and supporting documents against the wrong information of your CIBIL report, and don’t forget to attach your latest CIBIL report. You can also attach any other documents if you want to.

8.      Provide your bank details: As per RBI guidelines, nowadays if you are doing any written complaint against CIBIL. Then, must share your bank details as if the lending institute cannot resolve your issue within 30 days, they should provide a compensation fee of Rs. 100/- per day count. So, along with your complaint documents it is necessary to provide your bank details also.

9.      Get the Confirmation: After successfully submitting your complaint, you will be notified by a “Service Request Number” against your complaint in CIBIL, it may also be sent to your registered E-mail Id. Keep it saved for further use purpose.

10.   Follow up the status: Next you should follow the status of your complaint, a regular reply from CIBIL will be sent to you in your registered E-mail.

11.   Review the results: Once CIBIL has completed all the investigation processes regarding the complaint you have submitted, they will remove the inaccurate information by updating it with corrected information or provide you an explanation if not rectified.